AI Front Desk
Coverage for the calls and chats your team cannot get to.
For service businesses where calls go to voicemail during busy hours, after close, or while staff are with a customer, and where a missed call often means a missed job.
What is usually going wrong
The phone rings while a technician is mid-job, a stylist is with a client, or the office is closed for the night. The call goes to voicemail, and most callers who hit voicemail simply call the next business on the list instead of leaving a message.
Website chat has the same problem in a different form: a visitor has a question at 9 p.m. with no one there to answer it, and by morning the interest that prompted the question has often moved on somewhere else.
What is an AI Front Desk?
An AI Front Desk answers phone calls and website chats using an AI receptionist built on your business information. It asks qualifying questions, explains your services, helps book an appointment, and captures the lead. When a conversation needs human judgment, professional advice, or a decision the system should not make, it hands the conversation to a person rather than guessing.
What is included
Ten capabilities, one coverage layer.
- Website conversation that answers questions in real time
- Call answering during business hours and after hours
- Basic qualification: service type, timeline, and location
- Answers to frequently asked questions about your business
- Appointment support that offers times and captures details
- Lead capture that lands directly in your pipeline
- Human handoff when a conversation needs a person
- After-hours coverage so inquiries do not wait until morning
- Conversation tracking so you can review what was said
- Follow-up activation so a captured lead does not go cold
What it does not do
The AI Front Desk does not replace professional judgment. It does not give legal advice, medical advice, or make complex decisions on your behalf. It is built to handle scheduling, general questions, and qualification reliably, and to recognize when a caller needs a person, then hand the conversation over cleanly.
How this works, step by step
We build a knowledge base from your services, pricing approach, service area, and the questions your team already hears every day. That knowledge base powers both the phone answering and the website chat, so the answers are consistent across both channels.
Every call and chat is tested against real scenarios before launch, including the scenarios that should escalate straight to a person. Once live, conversations are reviewed so the knowledge base can be corrected quickly if it misses something.
Who this is for, and who it is not
This fits businesses with real call or chat volume that currently goes unanswered outside staffed hours, or where a receptionist is stretched across too many responsibilities to catch every inquiry.
It is not a fit for businesses with very low inbound volume, where the cost of the system would exceed the value of the calls it would catch, or for practices that need every first conversation handled personally regardless of volume.
How it fits the rest of the system
The AI Front Desk usually sits behind a high-performance website and feeds directly into revenue operations, so every captured lead lands in a pipeline instead of a notepad. It also supports reputation growth by making sure customers who do reach you get a timely response. It is one of the five components of the connected revenue system.
Common in Home Services and Healthcare and Aesthetics settings where phone coverage is constant and staff time is limited.
Frequently asked questions
What is an AI Front Desk?
It answers incoming calls and website chats, asks qualifying questions, shares information about your services, and helps schedule an appointment, then hands off when a situation calls for human judgment.
Does the AI receptionist replace my front desk staff?
No. It covers the calls and chats that would otherwise go unanswered, particularly after hours and during peak volume. Complex cases and upset callers are routed to a person.
Can it give legal or medical advice?
No. It handles scheduling, general questions, and qualification, then hands off anything requiring a licensed professional's judgment.
What does it cost?
There is no published flat price because the investment depends on call volume, the hours you need covered, and how much knowledge base content is required to answer accurately. We quote this after a scoping conversation about your call patterns.
How does it know what to say about my business?
It runs on a knowledge base we build with you, covering services, pricing approach, service area, and common questions, updated as your business changes.
What happens to the leads it captures?
Every conversation and captured lead is recorded and routed into your CRM as part of revenue operations, so the front desk work connects directly to follow-up rather than sitting in a separate log.
How long does it take to get live?
Building the knowledge base and testing conversations against real scenarios typically takes a few weeks. Businesses with more services or more complex qualification questions take longer to get right before launch.
Will it work with our existing phone system and calendar?
In most cases, yes. We review your current phone provider and scheduling tool during scoping and connect to what can be connected, and we tell you directly if something cannot support reliable routing.
Who owns the conversation data and the knowledge base?
You do. Conversation logs and the knowledge base belong to your business, and you retain access to them independent of any ongoing arrangement with us.
Missed call estimator
What do unanswered calls cost you each month?
Adjust the numbers to match your call volume. The estimate uses a conservative 60 percent recapture rate once every call is answered.
Recoverable revenue
$16,367 a month
$196,409 over twelve months.
Find out how many calls are going unanswered.
The revenue diagnostic estimates missed call volume before we scope any coverage plan.